1. Information We Collect

We collect information you provide directly, such as when you contact us, book a service, or subscribe to our newsletter.

• Contact details: Name, email address, phone number.
• Booking details: Date, time, and type of service requested.
• Communication data: Content of your messages, inquiries, or comments.
• Technical data: IP address, browser type, pages visited (through cookies and similar technologies).

2. Purposes of Data Processing

We use your personal information for the following legitimate purposes:

• Manage your bookings and provide the requested wellness services.
• Respond to your inquiries and offer customer support.
• Send informational communications about our services, relaxation techniques, and body care, always with your prior consent.
• Improve the security, functionality, and user experience on our website.
• Comply with legal and regulatory obligations.

Cookies and Tracking Technologies

We use essential cookies for site functionality and analytical cookies (like Google Analytics) to understand how visitors interact with our content. You can manage your cookie preferences through your browser settings.

3. Legal Basis and Consent

The processing of your data is based on:

• Performance of a contract: To manage your booking and provide the service.
• Consent: For sending marketing communications. You can withdraw your consent at any time.
• Legitimate interest: To improve our services and ensure website security.
• Compliance with a legal obligation: When required by law.

4. Sharing Your Personal Data

We do not sell or rent your personal information. We may share your data with:

• Service providers: Companies that help us with booking management, web hosting, or data analysis, under strict confidentiality agreements.
• Competent authorities: Only when necessary to comply with the law, a court order, or legal process.

Some of these providers may operate outside the European Economic Area (EEA). In such cases, we ensure adequate transfers through standard contractual clauses.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right of access: Request a copy of the information we have about you.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Request the deletion of your data, subject to certain legal conditions.
• Right to restriction of processing: Restrict the use of your data under certain circumstances.
• Right to object: Object to processing based on legitimate interest or direct marketing.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to withdraw consent: At any time, without affecting the lawfulness of previous processing.

To exercise these rights, please contact us using the details in the "Contact" section.

6. Security and Data Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

7. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact

If you have questions about this policy or wish to exercise your rights, contact our data protection officer:

Viking Massage
Address: Murrí Medio, Urrao, Antioquia, Colombia
Phone: +57 335 311 4982
Email: info@vikingmassage.com

You also have the right to lodge a complaint with the competent data protection supervisory authority.